When the iOS 10.3 is finally released it will become with the capability for the developers to respond to the customer feedback. This was announced in the release notes came out with the firmware’s beta build. Apple anticipates that their new improvement for the feedback infrastructure is in high demand and it is what the developer community has been looking for. Android platform has had this feature for quite some time now.
This new feature on the Apple iOS is a new way for the platform to monitor the App Store reviews and rating. It can also be viewed as an as the expansion of the iOS developer community that includes those who have been dissatisfied with the way that the stores handle the instances such as how the Dev Dash app got so disorganized as a result of the discrepancies of the customer rating.
The ability for the developer to respond to the rating and reviews of the customer is important since they can explain the issues or clarify what led to the customer’s dissatisfaction not for those customers who are being responded to but for the customer who might have experienced the same problem. This is particularly important for instances where the customer may have misunderstood some of the app’s features or they may be reporting a bug that has already been fixed by the current version.
This update is going to benefit the users as well. This would translate to the fact that the users are no longer going to need to email the developers for an issue that require a quick update, for instance, paid items not showing up in the app. Apple revealed that the new feedback will be implemented for the Mac App Store probably in the anticipated release of the 10.13 upgrade that is expected released in June. The current MacOS update is 10.12.3 that released this month.
In addition, the iOS trial version is releasing with a relating feature that goes a long way to enhance user experience. A developer has the ability to do this with the current system. The can request the user to rate the app however upon the user accepting to rate the app they will be directed to the App Store to rate the app. iOS will do away with this process enabling them to do all this without leaving the app.