Everyone has their failures. Even some of the biggest corporations in history. Samsung has long been associated with incredible consumer electronics products. That positive reputation now gets a checkmark against it. The Galaxy Note 7 smartphone is no more. Samsung has cancelled out the company’s albatross around its neck.
There are just way too many problems with this smartphone to allow it to remain in production. Consumer safety, in particular, played a major role in the decision to curtail the sales of the product. Recalls were imposed after reports emerged of “exploding batteries”. Consider it doubtful consumers would be thrilled about buying a smartphone that could catch fire or worse.
The negative publicity deriving from all the horrible reports about this smartphone sunk the product. Billions of dollars went into development, production, marketing, and distribution. A few serious “bugs” were more than enough to destroy the smartphone in the market.
Could Samsung have corrected these flaws long before the product hit retail store shelves? Until a complete report on the rollout of the phone is created and released, no one is actually going to be able to answer that question. Samsung is hardly a company known for cutting corners. Strange as it may seem, even massive corporations with billions upon billions of dollars to spend – and spend wisely – make mistakes. Even drastic mistakes are possible as evidenced by the fiasco associated with this particular smartphone.
And no one is more upset about the disaster than the powers that be at Samsung. The Samsung brand as a whole could end up suffering from such a high-profile flop. Even though Samsung has been around for decades and delivered exceptional products to the market, this particular smartphone could cast serious doubts in the eyes of consumers. Hence, many may chose not to buy products bearing Samsung’s name. Essentially, the Galaxy Note 7 smartphone became a multi-billion dollar exercise in bad publicity. Samsung likely will bounce back, but the damage inflicted is going to take time and a huge amount of money to overcome.
Consumer Reports is disputing Samsung’s claim that one of its S7 phones is water resistant.
Samsung advertises its S7 Active as being water resistant, able to survive for a half-hour in up to five feet of water. In its commercials, rapper Lil Wayne is seen pouring champagne over the phone and dropping it into a fish tank.
Consumer Reports, after recent testing, doesn’t agree.
The organization, known for its testing of a variety of name-brand products, does not recommend the Active. Maria Rerecich, Consumer Reports’ director of electronics testing, said that Samsung’s advertising is usually “fairly good” and was surprised that the Active failed its water-resistance test. She noted that only two phones were tested and both failed, with bubbles seen on the camera lenses.
Samsung promised users that it would look into the review. “The Samsung Galaxy S7 active device is one of the most rugged phones to date and is highly resistant to scratches and IP68 certified,” the company said in a written statement. “There may be an off-chance that a defective device is not as watertight as it should be.”
Consumer Reports noted that its other S7 phones, the Galaxy and the Edge, passed the water-resistance test and are rated as excellent. The S7 Active, according to the report, excels in other tests, but cannot be recommended due to Samsung’s alleged false claims.
Technology giant Samsung Electronics LTD will unveil an application in Korea that would facilitate easier utilization of its mobile payment service for online transactions.
As Reuters report, the mobile application by the name of ‘Samsung Pay Mini’ will be compatible with Apple Inc. and Android devices and is expected to be unveiled as at the beginning of next month. Currently, the mobile payments service is only compatible with Samsung devices but with the new app platform, the company is considering expanding its services into other manufacturers’ products.
Though a spokesman from Samsung Electronics failed to provide details regarding the app being launched in other mobile phone devices (other countries), he commented that the world’s top smart phone manufacturer hoped that its mobile payment service app would help it secure market share and be appropriate enough to lure its users to pay even more for its gadgets.
Samsung Pay presently is a mobile payment platform that can be used point-of-sale locations over the entire globe. The system uses both the NFC, pretty much like the Apple Pay but can also emulate a credit card for POS systems as well. It is a substitute to the popular Android Pay that works with Samsung’s new devices including Galaxy S5, S6, S6edge, S7 and Note 5.
But since this service is only offered in the South Korean market, the company intends to heighten its market share in the possibly across the world markets.